Technical Support Engineer L1 (Storage)

Location: Remote in Colorado; target shift Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. The role supports a 24x7x365 operation, including assigned weekend and holiday coverage when required.

Salary: $65K–$85K annually

Company

hirify.global provides Tintri storage solutions and related enterprise technology support.

What you will do

• Own assigned customer support cases from initial intake through resolution or escalation.
• Troubleshoot hardware, software, interoperability, configuration, and performance issues in storage environments.
• Analyze logs, diagnostic data, error messages, system information, and environmental details to identify causes and next steps.
• Communicate findings, action plans, status updates, and recommendations to customers and internal teams.
• Document case histories, monitor service calls, and meet follow-up commitments through resolution or handoff.
• Escalate complex issues and create or improve reusable knowledge-base and troubleshooting content.

Requirements

• Two to three years of enterprise-level technical support experience, or an equivalent technical degree and practical experience.
• Basic Linux command-line and system troubleshooting skills.
• Working knowledge of SAN and NAS storage, Unix and Windows operating systems, CPU and memory architecture, disks, and RAID.
• Ability to troubleshoot applications, operating systems, network switching, and storage components, including TCP/IP networking.
• Familiarity with virtualization platforms such as VMware, Hyper-V, or Platform9.
• Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent experience; strong written and verbal English communication skills.

Nice to have

• Exposure to VMware, Microsoft products, NFS, ZFS, Citrix, Cisco, UCS, or Kubernetes.

Culture & Benefits

• Customer-facing work in a global, highly collaborative support environment.
• Collaboration with peer engineers, senior Technical Support Engineers, escalation teams, and engineering.
• Expected behaviors include customer focus, systematic problem solving, self-direction, accountability, and continuous improvement.
• Participation in a 24x7x365 support organization with shift, weekend, and holiday coverage as assigned.