Support Engineer I (Cybersecurity)

Location: Seattle, WA, United States; hybrid and remote work model with regular in-office meetings and annual in-office training

Salary: $28–$32 per hour plus bonus and benefits

Company

hirify.global develops Network Detection and Response solutions that provide visibility and analysis across enterprise networks, data centers, cloud, and SASE environments.

What you will do

• Support customers in resolving technical issues with hirify.global products through phone, tickets, and video conferencing.
• Provide hardware and firmware deployment, replacement, and configuration support for appliances.
• Troubleshoot network infrastructure, virtualization environments, and third-party integrations.
• Analyze system data, document troubleshooting steps, update tickets, and escalate issues when necessary.
• Support initial ticket handling and act as a point of contact for customer questions and concerns.
• Collaborate with experienced engineers and cross-functional teams while contributing to Knowledge Centered Services.

Requirements

• Two years of experience in B2B technical support; this is not an entry-level position.
• In-depth knowledge of the OSI model, routing and switching, network topologies, and data traversal across internal and external networks.
• Knowledge of DHCP, TCP, DNS resolution, TLS, HTTP, SSO, and TLS connection establishment.
• Ability to troubleshoot complex architectural incidents and translate technical concepts into practical troubleshooting guidance.
• Strong customer service, organization, documentation, collaboration, and communication skills.
• Reliable attendance and ability to work in fast-paced, high-stress environments.

Nice to have

• Experience with Unix/Linux-based operating systems.
• Understanding of cybersecurity concepts, terminology, and tools.
• Familiarity with JavaScript.
• Networking, infrastructure, or cybersecurity certifications such as CompTIA Network+ or Security+.

Culture & Benefits

• Remote-first, flexible shift schedule with limited monthly in-office meetings and annual in-office training.
• Health, dental, and vision benefits.
• Flexible PTO, sick time, federal holidays, and paid volunteer time.
• Annual discretionary bonus eligibility for non-commissioned positions.
• Educational reimbursement, retirement contributions or pension where applicable, and additional family and wellbeing benefits.