Support Engineer I (Cybersecurity/Networking)

Location: North Carolina, United States; hybrid and remote work model with regular in-office meetings up to monthly and annual in-office training. Schedule: 8am–5pm EST

Salary: $28–$32 per hour, plus bonus and benefits

Company

hirify.global develops Network Detection and Response solutions that provide network visibility, performance monitoring, intrusion detection, and forensic analysis for hybrid infrastructures.

What you will do

• Support customers with hardware and firmware deployment for security appliances.
• Troubleshoot networking, virtualization, infrastructure, and third-party integration issues.
• Analyze system data, manage support tickets, document solutions, and escalate complex incidents.
• Assist with hardware replacement and network infrastructure configuration.
• Communicate with customers through phone, tickets, and video conferencing.
• Collaborate with experienced engineers and cross-functional teams while contributing to knowledge-centered support.

Requirements

• Two years of B2B technical support experience; this is not an entry-level position.
• In-depth knowledge of the OSI model, routing and switching, network topologies, DHCP, TCP, DNS, TLS, HTTP, and SSO.
• Understanding of data traversal within internal environments and interaction with external networks.
• Ability to troubleshoot complex architectural incidents and translate technical concepts into practical troubleshooting guidance.
• Strong customer service, organization, documentation, collaboration, and communication skills.
• Reliable availability for the 8am–5pm EST schedule and required in-office meetings and training.

Nice to have

• Experience with Unix/Linux operating systems.
• Understanding of cybersecurity concepts, terminology, and tools.
• JavaScript familiarity.
• Networking or cybersecurity certifications such as CompTIA Network+ or Security+.

Culture & Benefits

• Hybrid and remote work model with a flexible shift schedule.
• Health, dental, and vision benefits.
• Flexible paid time off, sick time, federal holidays, and paid volunteer time.
• Annual discretionary bonus eligibility, educational reimbursement, and 401(k) with employer match or pension where applicable.
• FSA, dependent care accounts, EAP, pet insurance, and parental leave where applicable.