Senior Cloud&Ops Engineer (Technical Support)

Location: United States; fully remote. Must be a US citizen.

Company

Cloud and operations service provider building reliable, scalable, and secure cloud solutions for enterprise customers worldwide.

What you will do

• Provide advanced technical support for cloud infrastructure products and operator suites.
• Debug and analyze logs to troubleshoot complex customer issues.
• Support customer KPIs and SLAs in high-pressure environments.
• Execute software upgrades and patching, lead emergency recovery for outages, and maintain customer lab environments.
• Document technical solutions, contribute to the knowledge base, and mentor other engineers.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Experience in customer-facing technical support and complex technical troubleshooting.
• Strong L2/L3 networking knowledge, including switching, routing, and firewalls.
• Experience with Linux and the ability to manage multiple customer issues in a dynamic environment.
• Advanced English communication skills required.
• Must be a US citizen.

Nice to have

• Experience with Docker and Kubernetes.
• Familiarity with the ELK stack.
• Background working with telecommunications providers.

Culture & Benefits

• Collaboration with engineers and technicians across Canada, the US, China, Costa Rica, Romania, and other regions.
• Exposure to cloud infrastructure technologies based on open-source platforms.
• Opportunities to innovate, mentor, and grow within a global technical support organization.

Hiring process

• Submit a CV and complete a talent call.
• Participate in a technical interview.
• Some roles include a customer interview before the offer.