Technical Operations Specialist

Location: Remote role with availability to work onsite in Rosslyn, VA; field travel to customer sites, military bases, exercises, and events may be required.

Estimated base salary: $110K–$150K based on experience, plus equity and potential sign-on bonus.

Company

hirify.global is a defense technology startup building TyrOS, an AI-enabled logistics command and control platform for military logistics and sustainment.

What you will do

• Validate software releases and test end-to-end workflows across Rune products.
• Identify bugs, workflow gaps, confusing behavior, and training issues, and communicate their operational impact.
• Prepare software, hardware, documentation, and training packages for customer deployments.
• Install, configure, troubleshoot, maintain, and update deployed systems in field environments.
• Develop training materials and train military users in virtual, classroom, and field settings.
• Capture user feedback and maintain deployment runbooks and troubleshooting knowledge bases.

Requirements

• 1–4 years of hands-on technical experience in help desk, field service, systems administration, military signal, automation, or logistics roles.
• Active U.S. Secret security clearance required.
• Availability to work onsite in Rosslyn, Virginia required.
• Basic knowledge of computer hardware, Windows, Linux, command-line navigation, networking, TCP/IP, Ethernet, IP addresses, and connectivity troubleshooting.
• Strong attention to detail, troubleshooting ability, communication skills, and willingness to teach technical products to military and non-technical users.
• Ability to work effectively in high-stakes environments with a strong focus on execution and delivery.

Nice to have

• Associate degree.
• Experience with military logistics, sustainment operations, maintenance workflows, or reporting systems.
• Experience training military personnel on systems, equipment, or procedures.
• Experience troubleshooting computers, radios, networks, software, printers, servers, or tactical systems in the field.
• Familiarity with Linux, logs, databases, basic scripting, or deployment environments.

Culture & Benefits

• Mission-focused work supporting military users and modernization of defense logistics.
• Collaboration with mission managers, engineers, product teams, and customers.
• Comprehensive medical, dental, and vision coverage with employee premiums fully covered.
• Paid time off that is not accrual-based, company holidays, and a December shutdown.
• Military, medical, and parental leave support, company-funded commuter benefits, and access to an onsite gym.
• 401(k) plan, equity grants for most full-time offers, and employer-paid life and disability insurance.