Strategic Account Manager (Major Accounts) (AI)

Location: United Kingdom; remote, virtual-first work

Company

hirify.global builds an agentic personalization platform powered by the Loomi AI engine, serving more than 1,400 global brands across retail, financial services, hospitality, and gaming.

What you will do

• Manage major enterprise accounts worth $6M–$10M ARR, driving retention, geographic and brand-group expansion, cross-sell, and upsell growth.
• Develop strategic account plans and go-to-market strategies aligned with customer objectives and hirify.global products and services.
• Build relationships with economic buyers, C-suite executives, and key decision-makers while leading executive engagement and Quarterly Business Reviews.
• Collaborate with Customer Success, Partnerships, ISVs, Product, Marketing, Solutions, and other internal and external stakeholders to create customer value and expansion opportunities.
• Monitor account health, revenue, opportunity progression, churn risk, and mitigation plans; use eCommerce, A/B testing, and conversion data to provide actionable insights.
• Execute value-based upsell and cross-sell sales cycles using methodologies such as MEDDPICC, identify emerging risks and opportunities, and educate clients on new use cases, features, and integrations.

Requirements

• 6+ years of experience in Account Management, Sales, Consulting, and managing an enterprise-level customer portfolio. Martech, AdTech, Search, Commerce, AI, and/or Digital Experience experience is strongly preferred.
• Proven expertise in strategic account planning and using internal and external ecosystems, including partners, executives, and cross-functional teams, to meet customer objectives.
• Proven record of consistently exceeding sales quota and expanding existing client relationships into new markets or parent-group expansion.
• Experience working with SDR outbound functions and supporting teams including Customer Success, Partnerships, Solutions, Marketing, and commercial support.
• Proficiency in analytics and statistical analysis, particularly eCommerce data, A/B testing, and conversion metrics.
• Strong customer-centric focus, collaboration skills, constructive feedback, stakeholder alignment, entrepreneurial problem-solving, and strategic judgment in ambiguous situations.
• Demonstrated executive presence and subject-matter expertise, with the ability to address complex stakeholder needs and build executive-level business relationships.
• Outstanding written and verbal communication skills, including the ability to articulate SaaS investment value and ROI.
• Proficiency with CRM, forecasting, and productivity tools.
• Willingness to travel regularly as required.

Culture & Benefits

• Freedom, trust, flexible working hours, and a results-oriented virtual-first environment with hubs across three continents.
• Company events, volunteering support including five paid volunteering days, and defined values and behaviors embedded in development and feedback processes.
• People Development Program, leadership development, communication coaching, and a $1,500 annual professional education budget.
• Employee Assistance Program, Calm subscription, quarterly DisConnect days, sports, yoga, meditation, and extended parental leave of up to 26 calendar weeks for primary caregivers.
• Role- and location-dependent RSUs or stock options, company performance bonus, referral bonus of up to $3,000, and work-anniversary rewards.