Strategic Technical Account Manager

TL;DR

Strategic Technical Account Manager: Ensuring the technical success of strategic accounts by acting as the primary technical liaison, identifying new use cases, and addressing technical challenges. Focus on cultivating strong client relationships, advocating for customer needs, and driving adoption of the hirify.global platform.

Location: Hybrid work location in the US or specific roles in the UK

Company

hirify.global is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools.

What you will do

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of hirify.global and its impact on their business.
• Establish regular touch points to review customer usage, health, and expansion opportunities.
• Document customer use cases and success stories for case studies, testimonials, and EBRs.
• Advocate for the needs of our customers within hirify.global, ensuring their feedback shapes our product evolution.
• Address technical challenges in hirify.global by providing solutions directly or coordinating with our product engineering teams.

Requirements

• 5+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer.
• Computer Science degree or experience building applications with SQL, Javascript, and APIs.
• Familiarity with both front-end and back-end development concepts.
• Ability to navigate and solve open-ended technical challenges in dynamic environments.
• Proven capability to address technical concerns and provide solutions in real-time customer discussions.
• Exceptional written and verbal communication skills.

Culture & Benefits

• hirify.global offers generous benefits to all employees.
• Hybrid work location.