Technical Account Engineer (SaaS)

TL;DR

Technical Account Engineer (SaaS/Cybersecurity): Providing technical guidance and strategic adoption for hirify.global's analytics platform with an accent on customer ROI and platform value maximization. Focus on solving complex security and operational challenges, monitoring KPIs, and aligning technology adoption with business outcomes.

Location: Must be located in the Central US time zone

Salary: $119,000 - $140,000

Company

hirify.global is a cloud-native SaaS analytics platform that unifies security and operational data to help digital teams detect, investigate, and resolve modern cybersecurity and cloud operations challenges.

What you will do

• Act as a trusted technical advisor to help customers maximize ROI and value from the hirify.global platform.
• Lead strategic growth by building robust relationships with users and executives through technical workshops and consultative guidance.
• Develop customized success plans and adoption roadmaps aligned with customer business outcomes.
• Identify financial and adoption risks and implement comprehensive plans to mitigate churn and foster customer advocacy.
• Monitor customer KPIs and provide product roadmap suggestions based on direct customer feedback.
• Participate in Quarterly Business Reviews and monthly health check calls with executive leadership.

Requirements

• Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering or SOC analysis.
• Hands-on experience with cloud services such as AWS, GCP, or Azure.
• Proficiency in SQL or similar query languages.
• Familiarity with cybersecurity frameworks and their application in the secure DevOps Lifecycle.
• Must be authorized to work in the United States at time of hire and for duration of employment.
• No nonimmigrant visa sponsorship is available for this position.

Nice to have

• Proficiency in hirify.global, Splunk, Crowdstrike, qRadar, or Exabeam.
• Experience with OpenTelemetry (Otel) and API scripting.

Culture & Benefits

• Opportunity to work with cutting-edge cloud-native SaaS technology in the observability and security domain.
• High visibility with the company's executive team, including the CEO level.
• Competitive compensation package including base salary, bonus eligibility, and equity awards.
• Flexible travel requirements, typically 10-20% (once or twice per quarter) for customer and corporate visits.