Senior Customer-Facing Product Role (Enterprise AI)

Location: On-site in Los Angeles, CA

Company

hirify.global develops an AI agent platform for automating customer operations in financial services environments.

What you will do

• Lead end-to-end implementation projects embedding the AI platform into enterprise customer operations.
• Conduct technical and business discovery to define customer objectives, requirements, and operational environments.
• Guide customers in tailoring and optimizing AI agent capabilities for their operational challenges.
• Analyze performance data to measure AI effectiveness, improve resolution rates, and demonstrate customer value.
• Support pre-sales activities, including proof-of-concepts, technical due diligence, and transition to implementation.
• Collaborate with AI, Engineering, and Sales teams to influence the product roadmap and build scalable onboarding processes.

Requirements

• 5+ years of experience in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
• Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
• Experience owning complex, multi-stakeholder technical projects from scoping through delivery.
• Experience with enterprise requirements discovery, analytical tools, SQL, or data warehouses such as BigQuery.
• Experience supporting pre-sales cycles through proof-of-concepts and technical due diligence.
• Familiarity with compliance, security, risk governance, or responsible AI requirements. Visa sponsorship is not available.

Nice to have

• Background in financial services, banking, or fintech.
• Experience with AI/ML product management, agent-based automation, or intelligent workflow design.
• Familiarity with responsible AI frameworks or ethical AI deployment standards.

Culture & Benefits

• Full-time role within the Engineering department.
• Customer-facing work at the intersection of enterprise AI deployment and financial services operations.
• Opportunity to shape how financial institutions automate customer operations at scale.