Senior Forward Deployed Product Manager (AI)

Location: San Francisco, California; hybrid work with at least three days per week in the office

Salary: $199,800–$222,000 base salary per year for candidates in the San Francisco Bay Area, plus potential bonus or sales incentive and RSUs.

Company

Fin is an AI Customer Agent product from hirify.global that helps businesses deliver always-on customer support across service, sales, and ecommerce.

What you will do

• Own measurable outcomes for a portfolio of strategic customers deploying Fin.
• Run the full deployment lifecycle, including pitching and demonstrating the product, scoping solutions, configuring Fin, and completing custom development when needed.
• Guide customers on AI usage and help them achieve strong results with Fin.
• Partner with Sales, Customer Success, and R&D to resolve product gaps, integrations, and cross-functional blockers.
• Turn evidence from customer deployments, conversation logs, usage, and customer experience metrics into product and roadmap input.
• Develop deployment patterns, templates, and best practices while helping define the Forward Deployed Product Manager role.

Requirements

• Demonstrated impact, drive, and potential; no minimum years of experience are required.
• Strong customer empathy, bias for action, and focus on measurable results.
• Ability to present to executives and discuss technical details with engineers.
• Technical fluency across APIs, SaaS infrastructure, LLMs, and low-code tooling.
• Ability to use data to evaluate deployment plans and product opportunities, influence cross-functional partners, and manage ambiguity.
• Strong organizational and operational skills for managing multiple deployments and priorities.

Nice to have

• Experience building products for enterprise customers.
• Startup or B2B SaaS experience.
• Background in technical consulting, solutions engineering, or customer success.

Culture & Benefits

• Hybrid working policy combining in-person collaboration with work-from-home flexibility.
• Benefits supporting health and wellbeing, family needs, time away, and financial security.
• Regular employees may be eligible for a corporate bonus or sales incentive and restricted stock units.
• Open and accepting work environment focused on collaboration and delivering strong customer outcomes.
• Equal employment opportunity commitment and diversity-focused workplace policies.