Customer Success Manager

Location: Remote in Texas, United States; El Paso preferred, with approximately 15–50% travel or up to 30% travel depending on territory. Candidates within 50 miles of a major international airport are highly preferred.

Salary: $65,972–$72,000 per year, plus potential incentive, commission, or annual bonus pay.

Company

hirify.global provides digital-first K–12 curriculum solutions using a Curriculum-Informed AI approach to help educators personalize instruction and engage students.

What you will do

• Own business relationships with customers and drive retention, growth, adoption, satisfaction, and stakeholder value.
• Support implementation rollouts, onboarding, customer-site creation, and successful adoption of products and services.
• Analyze customer engagement data to identify strengths, needs, progress, and outcomes.
• Conduct virtual and in-person customer check-ins and present relevant product updates.
• Develop account strategies to maintain customer health, support renewals, and identify upsell opportunities.
• Collaborate with internal teams to improve teacher adoption and contribute to Customer Success processes.

Requirements

• Bachelor’s degree in a related field and at least 4 years of experience managing customer relationships at an education technology company, or an equivalent combination of education and experience.
• Understanding of business drivers for teachers, students, business process owners, and senior district or state administrators.
• Direct, proven experience establishing strategic outcomes and measurements.
• Ability to establish rapport with personnel at all levels, including Superintendents and Chief Academic Officers.
• High energy, demonstrated drive to succeed, and a sense of urgency.
• Ability to use and interpret data analytics and spreadsheets.
• Excellent communication and analytical skills.
• Remote work with approximately 15–50% territory travel may be required.
• Valid driver’s license, automobile insurance, and a clean driving record for at least the preceding 39 months.

Nice to have

• Experience working with and presenting results to senior-level executives.
• Experience in a fast-paced, growth-oriented organization.
• Bilingual ability.
• Residence within 50 miles of a major international airport; El Paso location preferred.

Culture & Benefits

• Remote-friendly work environment with flexible work-from-home opportunities.
• Health, dental, and vision plans, including medical plans with zero employee premiums.
• 401(k) plan with company match, paid time off, 16 paid holidays, and a winter shutdown.
• Maternity, fertility, family-building, and paid bonding leave benefits.
• Mental health resources, life and disability insurance, and pre-tax savings plans.
• Paid volunteer time and professional development programs, including tuition reimbursement.

Hiring process

• Applications are reviewed through hirify.global’s online application process; recruitment agencies must not submit candidates.
• Artificial intelligence tools may support application review and assessment, while final hiring decisions are made by humans.