Customer Success Manager

Location: Remote (United States)

Salary: USD 85,000–97,000 per year

Company

hirify.global is an AI legal technology company providing contract review, matter management, legal research, drafting, and governance tools for in-house legal teams. The platform serves more than 9,000 organizations worldwide.

What you will do

• Build and maintain long-term relationships with product buyers and users, aligning solutions with customer needs and business goals.
• Guide customer onboarding and provide ongoing training to improve product adoption and contract review workflows.
• Anticipate and resolve customer questions and issues in collaboration with technical support.
• Collect customer feedback and communicate needs and product enhancement opportunities to the product development team.
• Monitor usage, satisfaction, customer health, and success metrics to identify renewal and upselling opportunities.
• Maintain interaction records, prepare reports, and develop customer action plans.

Requirements

• 4+ years of experience in customer success or account management, preferably in the legal or technology industry.
• JD or relevant work experience in the legal or contract review space is strongly preferred.
• Excellent communication and interpersonal skills with the ability to build strong customer relationships.
• Strong problem-solving and analytical abilities.
• Determination and adaptability in a fast-paced, evolving environment.
• Proficiency with customer relationship management software.
• Must be authorized to work for any employer in the United States.
• Employment visa sponsorship is not available.

Culture & Benefits

• Early Customer Success team member role with visibility from leadership and the opportunity to help refine processes.
• Competitive salary and bonus structure.
• Generous paid time off.
• Health, dental, and vision insurance.
• 401(k) and professional development opportunities.
• Equal-opportunity workplace committed to diversity and a discrimination-free environment.