Client Success Manager (Data & Analytics)

Location: Remote - United States; the role is associated with the Chicago/Midwest market and requires willingness to travel up to 25% as needed.

Salary: USD 78,400–131,700 per year.

Company

Dun & Bradstreet provides business decisioning data and analytics that help companies grow, manage risk, and innovate.

What you will do

• Own the success of assigned clients by driving adoption, value realization, customer satisfaction, health visibility, maturity progression, and renewal readiness.
• Monitor customer health, adoption, maturity, risk, growth, usage, and feedback signals, and communicate insights to Sales, Client Success leadership, and internal stakeholders.
• Maintain client value plans connecting business objectives, adoption priorities, success measures, and value realization.
• Deliver service reviews, maintain trusted client relationships, and identify barriers, risks, use-case gaps, and practical next steps.
• Execute Client Success playbooks and contribute customer health, adoption, value, and risk input to T-Minus retention planning; commercial ownership remains with Sales.
• Coordinate Sales, Product, Data, Technology, Delivery, Customer Service, Finance, Legal, and specialist stakeholders, including technical resources when integrations, workflow configuration, architecture, or technical AI support is needed.

Requirements

• At least five years of experience in client support, client success, customer success, relationship management, or a comparable post-sales customer-facing role.
• Experience supporting clients working with data, analytics, software, digital workflows, or business-information solutions.
• Customer success or account servicing experience with adoption, value realization, customer health visibility, and renewal-readiness activities.
• Strong collaboration, influencing, listening, presentation, communication, and interpersonal skills at all business levels.
• Ability to build and maintain client and internal stakeholder relationships and use health indicators, usage trends, adoption data, CRM information, and customer feedback to prioritize actions.
• Understanding of customer success practices including success planning, customer maturity progression, value realization, T-Minus Retention Planning, risk mitigation, and coordinated stakeholder management.
• Ability to discuss AI-enabled capabilities and automation opportunities from a customer-value and business-outcome perspective without owning technical implementation, architecture, integrations, or workflow configuration.
• Self-starter with an ownership mindset who works independently, solves problems, takes action, collaborates proactively, and maintains a continuous growth mindset.
• Ability and willingness to travel up to 25% as required.

Culture & Benefits

• Full-time employee position with paid time off that increases with tenure.
• Up to 16 weeks of 100% paid parental leave after one year and paid sick time for personal or family care.
• Education assistance and extensive training resources.
• Paid volunteer days, donation matching, and discounted Wellhub membership rates.
• Competitive 401(k) with company matching plus medical, dental, and vision insurance for employees and eligible dependents.
• Equal employment opportunity employer offering reasonable accommodations for applicants with disabilities.