Customer Success Manager

Location: Remote

Base salary: $70,000–$125,000 per year, depending on location, experience, and cost of living.

Company

hirify.global provides technology for building online communities, courses, memberships, challenges, and events, helping brands, creators, and entrepreneurs grow community-powered digital businesses.

What you will do

• Own relationships with Mighty Pro Hosts from signing through renewal and ongoing account growth.
• Build success plans, define milestones, conduct regular check-ins, and drive measurable customer outcomes.
• Increase adoption of key product features to improve community engagement and retention.
• Develop custom quotes for additional services aligned with evolving Host needs and business objectives.
• Identify relationship risks, address challenges with cross-functional teams, and proactively manage annual milestones.
• Communicate with Hosts, leadership, marketing, product, and customer advocacy while sharing best practices and customer insights.

Requirements

• Proven Customer Success experience with a track record of delivering exceptional client results.
• Strong organizational, relationship-building, active listening, and curiosity skills.
• Experience managing complex, high-value accounts and navigating challenging conversations.
• Confidence communicating with high-profile customers and internal leaders.
• Ability to work proactively and dynamically in a fast-paced, rapidly growing environment.
• Ability to implement feedback loops that inform product development and service improvements.
• Entrepreneurial mindset and empathy for creators, entrepreneurs, and brands building businesses.
• Genuine curiosity about AI-driven solutions and their use in improving customer outcomes and workflows.

Nice to have

• Passion for community-powered businesses and interest in helping shape a new Customer Success team.

Culture & Benefits

• Remote-first work culture emphasizing creativity, autonomy, and bold thinking.
• Health, vision, dental, and paid time off benefits.
• Professional growth opportunities, leadership pathways, and skill development support.
• Opportunity to shape the future of online communities, creators, and brands.