Senior Associate Technology (AV and Workplace Technology)

Location: New York, New York, United States; on-site support is required for live events, executive sessions, conference rooms, and workplace technology.

Salary: $102,000–$133,000 per year, plus eligibility for an annual bonus.

Company

hirify.global provides research-based data, analytics, indexes, and technology for participants across the global financial ecosystem.

What you will do

• Plan and deliver AV support for internal and client-facing events, including rehearsals, live production, hybrid sessions, streaming, recording, and post-event distribution.
• Own the New York conference room estate, including displays, cameras, microphones, DSPs, control systems, scheduling panels, cabling, peripherals, asset records, standards, and spares.
• Administer Microsoft Teams Rooms and Zoom Rooms estates, including device inventory, health monitoring, firmware and application updates, configuration, provisioning, restarts, alerting, and digital signage.
• Lead conference room revamps, refreshes, and buildouts from requirements and design review through installation, commissioning, acceptance testing, and handover.
• Provide senior workplace technology escalation support for endpoints, Microsoft 365, connectivity, printers, mobile devices, onboarding, offboarding, and ServiceNow incidents and requests.
• Mentor technical staff, create runbooks and knowledge articles, investigate recurring failures, and improve room uptime through AI, automation, and proactive monitoring.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• 6+ years of experience in deskside technology support, corporate AV, or executive technology support.
• Experience independently planning and delivering live town halls, all-hands, executive, client-facing, and investor events.
• Practical experience with multi-display content sharing, presenter and audience configurations, HDMI and wireless presentation systems, and video playback.
• Strong working knowledge of Microsoft Teams Rooms and Zoom Rooms, including operation, troubleshooting, and remote management.
• Experience administering Teams Rooms Pro Management or Teams admin center and the Zoom web portal or Zoom Device Management for inventory, updates, configuration, and health monitoring.
• Experience delivering conference room refresh, revamp, or buildout projects with AV integrators and vendors.
• Strong troubleshooting across Windows 11, macOS, Microsoft 365, Outlook, Teams, VPN, remote connectivity, and enterprise applications; proficiency with ITSM platforms, preferably ServiceNow.
• Professional support for VIP users, executives, and client-facing environments; ability to work independently, mentor others, collaborate globally, and work occasional early mornings, evenings, or shifted hours for scheduled events.

Nice to have

• Certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Poly, Logitech, Neat, or Cisco AV hardware.
• Experience with digital signage, room scheduling panels, AV monitoring, Digital Experience Monitoring, and proactive alerting.
• Familiarity with Entra ID, Intune, Autopilot, Conditional Access, PowerShell, DNS, DHCP, TCP/IP, CMDB, Device-as-a-Service, procurement, or Microsoft and industry certifications.
• Experience with AI and automation tools, intelligent ticket routing, AI-assisted troubleshooting, or AI-driven service management.
• Financial services experience and prior formal or informal mentoring of junior technical staff.
• Curiosity, growth mindset, and willingness to explore emerging tools and platforms.

Culture & Benefits

• Comprehensive employee benefits and transparent compensation schemes tailored to the employee's location.
• Flexible working arrangements, advanced technology, and collaborative workspaces.
• High-performance and innovation-focused environment with opportunities to experiment and take responsibility for results.
• Global orientation, access to Learning@hirify.global, AI Learning Center, LinkedIn Learning Pro, and tailored development opportunities.
• Professional growth through internal mobility, expanded roles, and a global network of colleagues, supported by inclusion initiatives and Employee Resource Groups.