Desktop Support Analyst II (Microsoft 365)

Location: 100% onsite in Century City, Los Angeles, California, US

Salary: $34.00–$37.00 per hour

Company

hirify.global is hiring for a contract-to-hire technology support position.

What you will do

• Provide high-touch, white-glove desktop support in a fast-paced, executive-facing environment.
• Support Windows 10/11, macOS, iOS devices, Microsoft 365, Lenovo laptops, HP printers, and ServiceNow ticketing.
• Support conference room and audiovisual technologies.
• Troubleshoot issues and take ownership from initial report through resolution.
• Deliver polished, professional, customer-focused support to executives and VIP users.

Requirements

• 5+ years of desktop support experience.
• Strong troubleshooting skills and experience supporting executives and VIP users.
• Experience with Windows 10/11, macOS, iOS, Microsoft 365, conference room and AV technologies, Lenovo laptops, HP printers, and ServiceNow ticketing.
• Professional, polished, customer-focused communication and ownership of issues through resolution.
• No visa sponsorship is available now or in the future.

Culture & Benefits

• Temporary onsite contract-to-hire engagement.
• Executive-facing, fast-paced work environment with high-touch support expectations.
• Equal employment consideration is provided in accordance with applicable federal, state, and local laws.