IT Support Engineer

Location: Remote in the United States or Canada; collaboration is mostly from 9 AM–2 PM PT with asynchronous work across time zones.

Salary: US $118K–$139K or Canada CA$137K–CA$160K, plus equity and bonus.

Company

hirify.global is a personal finance platform that simplifies financial management for members through an all-in-one product.

What you will do

• Provide primary employee IT support through the Serval ticketing platform, resolving issues with clear communication and follow-through.
• Administer SaaS tools including Okta, Google Workspace, Slack, Notion, and Zoom, and support access requests and reviews through ConductorOne.
• Support the Mac fleet in Iru, including provisioning, asset tracking, onboarding, and offboarding.
• Create and maintain IT documentation and help articles, and build lightweight automations in Serval and similar platforms.
• Partner with People, Security, Engineering, and other teams on IT projects and use AI to improve support and operations.

Requirements

• 2+ years of experience in IT support, help desk, or IT operations.
• Hands-on experience supporting macOS users in a cloud-first or remote environment.
• Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji, or similar identity provider/mobile device management tools.
• Foundational understanding of IAM and SSO, with interest in developing SCIM and provisioning expertise.
• Some hands-on exposure to IT automation or workflow tools and willingness to build further automation.
• Strong written and verbal communication skills, including the ability to explain technical issues to non-technical colleagues.
• Customer-service mindset, strong problem-solving skills, and the ability to balance support requests with project work across changing priorities.
• Experience in a high-growth startup environment, ideally in B2C or SaaS.
• Demonstrated AI fluency: regular use of AI at work, clear judgment about where it helps, and continuous improvement in its application.

Nice to have

• Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom.
• Experience supporting onboarding and offboarding workflows with People Ops or Business Ops.
• Experience writing clear, user-facing documentation or help articles.
• Familiarity with lightweight scripting such as Bash or Python, or exposure to APIs and integrations.

Culture & Benefits

• Fully remote work with no central office.
• Competitive cash and equity compensation in an early-stage, high-growth company.
• Stipend for setting up a preferred working environment.
• Location-based employee benefits; US plans include medical, dental, vision, and 401k contribution options.
• Unlimited PTO and a three-day weekend every month through the First Friday company day off.

Hiring process

• Recruiter video call, hiring manager video call, and stakeholder video call.
• Take-home assignment and reference checks, followed by an offer.