Client Support Engineer II - Houston (Microsoft 365/Azure)

Location: Houston, Texas, United States; candidates must be located in or around the Houston metro area.

Annual base salary: $80,000–$90,000, plus potential bonus or incentive eligibility.

Company

hirify.global provides managed IT, cybersecurity, cloud, and technology strategy services for growing, highly regulated organizations.

What you will do

• Serve as the primary technical contact and trusted advisor for a 300–400-user client environment.
• Manage Entra ID identity and access, including user lifecycle, permissions, and security practices.
• Own Intune device management, policy creation, compliance enforcement, optimization, and lifecycle activities.
• Support Microsoft 365, Teams, Exchange Online, Azure infrastructure, virtual machines, and overall environment health.
• Provide hands-on troubleshooting across Windows and macOS endpoints, hardware, peripherals, VPNs, DNS, DHCP, firewalls, and VLANs.
• Lead deployments and infrastructure improvements, perform system checks and licensing reviews, maintain documentation, collaborate with client stakeholders, and mentor junior engineers.

Requirements

• 5+ years of experience in IT support, systems engineering, or MSP environments.
• Strong hands-on experience with Microsoft Entra ID, Intune, Microsoft 365 including Teams and Exchange Online, and Azure including virtual machines, core services, and environment management.
• Experience supporting mid-sized environments with 200+ users, ideally in a client-facing or MSP setting.
• Strong troubleshooting skills across endpoints, user access, applications, connectivity, and cloud-based environments.
• Ability to manage reactive support and proactive system improvements.
• Strong communication skills and the ability to work directly with client stakeholders.
• Ability to work independently in a client environment while collaborating with broader teams.

Nice to have

• Azure certification, preferably AZ-104.

Culture & Benefits

• Health, dental, vision, FSA, HRA, HSA, life and disability insurance.
• 401(k), paid parental leave, holiday pay, flexible vacation, and sick days.
• Company holidays, including a birthday day off, learning and development, community and social events, and flexible working life.
• $100 well-being allowance, health and wellness perks, and potential spot bonuses.
• hirify.global is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.
• The company uses AI-assisted tools for interview note-taking only; candidates may opt out. Direct applicants only; recruitment agencies and third-party recruiters are not accepted.