Senior Associate, Deskside Support

Location: Los Angeles, California, United States; in-office 5 days a week

Base salary: $115,000–$145,000 per year, plus discretionary bonus incentives and benefits.

Company

hirify.global is a credit manager owned by Brookfield, investing across credit, equity, and real estate.

What you will do

• Serve as a senior technical resource for complex end-user issues across hardware, software, enterprise applications, Windows, and Microsoft 365.
• Handle tier 1 escalations, guide junior helpdesk staff, and triage requests across phone, email, messaging, and service desk systems.
• Lead software and hardware deployments, system upgrades, migrations, installations, custom configurations, and desktop-level fixes.
• Perform advanced diagnostics and root cause analysis, recommend preventive measures, and contribute to support standardization and process improvements.
• Document technical solutions, create knowledge base articles, track ticket and satisfaction metrics, and conduct post-resolution follow-ups.
• Provide audiovisual and white-glove deskside support, including remote and after-hours coverage for global operations through an on-call rotation.

Requirements

• 4–5 years of progressive enterprise IT support experience with demonstrated technical leadership.
• Strong proficiency in Microsoft Windows OS, OWA, Office 365/Microsoft 365 administration, iOS, and Intune mobility management.
• Expertise in hardware diagnostics and application troubleshooting, plus experience with current operating systems, imaging, and current tools.
• Working knowledge of networking fundamentals and system administration concepts.
• Experience with ITSM platforms and familiarity with ITIL framework principles.
• Strong technical problem-solving ability, including diagnosing and resolving issues escalated by others.
• Exceptional written, oral, and interpersonal communication skills, with the ability to mentor, build rapport, listen, and ask effective questions.
• Strong organization, documentation, prioritization, independence, professionalism, integrity, and composure during critical incidents.
• Bachelor’s degree in Computer Science, Management Information Systems, or a related field, or equivalent experience.

Nice to have

• IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft MTA.

Culture & Benefits

• Collaborative, curious, inclusive environment that values diversity of thought.
• Training and career development opportunities.
• Support for local communities through philanthropic initiatives.
• Comprehensive benefits package, flexible work arrangement, and discretionary bonus eligibility.
• Participation in an on-call rotation for remote and after-hours support of global operations.

Hiring process

• Applicants for positions based in Los Angeles with a criminal history will be considered in accordance with applicable federal, state, and local law.