Desktop Support Engineer III (Windows)

Location: Colorado Springs, CO, USA; onsite support for Peterson Space Force Base

Salary: $65,000–$72,000 per year

Company

hirify.global provides IT support and associated services in complex, regulated, and secure environments, including the U.S. Department of Defense, law enforcement, healthcare, retail, and casino gaming.

What you will do

• Provide end-user and technical support for enlisted personnel and desktop hardware, software, operating systems, and peripherals.
• Install, configure, maintain, and troubleshoot Windows, macOS, and Linux systems and software applications.
• Diagnose and resolve issues with desktops, laptops, printers, and other peripherals.
• Set up and maintain user accounts, permissions, and passwords; respond to technical support tickets.
• Collaborate with IT teams to escalate and resolve complex issues.
• Maintain hardware inventory and software license records, perform updates and backups, and educate users on troubleshooting best practices.

Requirements

• Current CompTIA Security+ or equivalent DoD baseline certification required.
• Security clearance required; interim clearance is acceptable.
• At least 2 years of experience supporting Windows desktops, laptops, PCs, and other devices.
• IT education preferred.

Nice to have

• Experience with ServiceNow.

Culture & Benefits

• Full-time employment supporting a highly secure federal environment.
• Medical, dental, and vision coverage.
• 401(k) with matching contributions.
• Paid sick leave, vacation, and holidays.