Customer Growth Executive

Location: Shenzhen, China; hybrid, office-first setup with work-from-home flexibility

Company

hirify.global provides a full-stack cloud communication platform used by more than 80% of the world, with 75+ offices across six continents.

What you will do

• Build and maintain trusted relationships with assigned Tier 1 clients, conducting regular meetings and supporting customer health and growth.
• Act as the focal point for client business and technical expectations, coordinating escalations, product adoption, customer feedback, and internal teams.
• Meet quarterly KPIs focused on gross profit, margin, cross-sells, and overall account growth.
• Coordinate account setup, route management, sender registration, content filtration, and other platform operations with internal teams.
• Analyze and forecast client traffic, respond to risks, support collections and netting, and minimize losses while maximizing revenue.
• Maintain client engagement and opportunity data in internal tools and contribute feedback to improve account setup, monitoring, troubleshooting, and customer experience.

Requirements

• Excellent knowledge of hirify.global products, platform, relevant markets, and clients’ businesses and use cases.
• Ability to coordinate Customer Success, Sales Engineering, Customer Support, Technical Account Administration, Platform Operations, Customer Analysis, Procurement, and Revenue Assurance teams.
• Ability to stay current with industry trends and competition.
• Critical thinking, team-spirit, and the ability to promote the client perspective across internal stakeholders.
• Ability to mentor and onboard team members and newcomers.

Culture & Benefits

• Hybrid, office-first work model with work-from-home flexibility and flexible working hours, subject to local regulations.
• Performance-driven bonuses, regular compensation reviews, and recognition aligned with experience, industry, and market standards.
• Employee Stock Ownership Plan with stock options.
• Time off, special leave days, and well-being support.
• Career mobility, upskilling, mentorship, onboarding, and training programs.
• Short- and long-term international mobility opportunities in hirify.global hubs worldwide.

Hiring process

• Applicants can review hirify.global’s hiring process for further details.