Customer Success Manager (Alts)

Location: Hong Kong (JP), hybrid work model; occasional travel for customer meetings, onsite engagements, and company events.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations; SS&C Intralinks delivers SaaS content management and collaboration solutions for enterprise collaboration and strategic transactions.

What you will do

• Own the end-to-end customer experience from onboarding through implementation as the primary point of contact and trusted advisor.
• Lead onboarding for new users and deal teams, including platform setup, training, and adoption.
• Manage customer requests, resolve routine issues, and coordinate with internal teams on complex challenges.
• Partner with Sales, Support, Technical Support, Engineering, and Product to deliver customer solutions and provide product feedback.
• Recommend relevant platform features and functionality to support customer objectives and transaction readiness.

Requirements

• Ability to work autonomously and effectively in a fast-paced, client-focused environment.
• Strong technical aptitude, analytical thinking, problem-solving skills, and ability to identify and resolve issues quickly.
• Ability to learn complex software solutions rapidly and communicate technical concepts clearly to diverse audiences.
• Excellent written and verbal communication skills, sound judgment, and ability to prioritize requests, assess risk, and determine when escalation or further investigation is needed.
• Fluent English is required.
• Bachelor’s degree in business, Finance, Technology, or a related discipline preferred.

Nice to have

• Exposure to Alternative Investments, deal execution, capital markets, or transaction management technologies.
• Proficiency in additional languages.

Culture & Benefits

• Hybrid work model and business-casual dress code in a central location six minutes from Wanchai MTR station.
• Flexible personal and vacation time off, sick leave, paid holidays, marriage leave, and study leave.
• Medical, dental, vision, and life insurance, employee assistance program, and provident fund contribution.
• Professional development reimbursement, customized training, SS&C University, and tuition reimbursement for eligible employees.
• Bonus scheme and SS&C stock allocation for eligible employees.
• Applications are accepted on an ongoing basis until the position is filled.

Hiring process

• Apply directly through SS&C’s Careers page; unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services are not accepted unless explicitly requested or approached by SS&C.