Customer Success Manager

Location: Hong Kong; onsite

Company

hirify.global develops institutional investment products that combine financial data, independent research, and technology.

What you will do

• Become a product expert on hirify.global Direct and advise institutional clients on effective use of its services.
• Build trusted client relationships, understand workflows and business objectives, and deliver tailored solutions that improve customer outcomes and return on investment.
• Support sales, product demos, trials, renewals, and upsell opportunities by mapping client needs to hirify.global Direct capabilities.
• Lead client workshops and user forums to train users and increase adoption.
• Collaborate with Sales, Product, Data, and Customer Success teams to improve services and address client challenges.

Requirements

• Fluency in Cantonese, Mandarin, and English is required.
• Strong written and verbal communication and presentation skills.
• Customer-centric, strategic, curious, and solution-driven mindset.
• Ability to develop strong internal and external partnerships and relationships.
• Bachelor’s degree or equivalent.
• Openness to using new technologies, including AI-enabled tools, to improve productivity and client outcomes.

Nice to have

• Experience in the financial services industry.

Culture & Benefits

• Inclusive and entrepreneurial culture where differences are embraced.
• Global collaboration with colleagues, product managers, and employees worldwide.
• Exposure to diverse financial-industry clients, investment data, analysis, and research.
• Opportunities to develop technical skills and industry understanding.
• Casual dress code, except for client meetings.
• The company describes a hybrid environment with regular in-person collaboration, typically four office days per week in many locations; this role is listed as onsite.