Account Manager, SMB (SaaS)

Location: Sydney, Australia. The role includes regular domestic travel, occasional international travel, and customer meetings virtually and in person.

Company

hirify.global provides a customer engagement platform for personalized, cross-channel marketing, journey orchestration, and AI-powered decisioning.

What you will do

• Own a high-volume portfolio of SMB and startup customers across ANZ, with accountability for renewals, upsell, cross-sell, retention, and expansion.
• Prioritize accounts based on growth potential and risk, using usage analysis, whitespace mapping, maturity assessment, adoption signals, and stakeholder changes.
• Run high-velocity renewal and expansion deals, develop commercial proposals, lead negotiations, and close opportunities.
• Build multi-threaded relationships with marketing, CRM, digital, C-suite, and founder stakeholders.
• Partner with Customer Success and Partners on account plans and business reviews connecting hirify.global performance to customer outcomes.
• Achieve quarterly expansion and retention targets, maintain accurate forecasts, and create repeatable commercial plays.

Requirements

• 3+ years of experience in SaaS sales, account management, or a similar field, with demonstrated success driving revenue growth and retention.
• End-to-end ownership of SaaS customer relationships, including renewals, upsell, and expansion.
• Experience managing high-volume portfolios with annual contract values from 30K to 150K.
• Consistent success exceeding commercial targets in fast-paced, high-growth environments.
• Ability to build relationships and sell value to marketing, CRM, digital, C-suite, and founder stakeholders.
• Ability to collaborate across Customer Success, Services, Marketing, Partnerships, and Sales.
• Exceptional communication skills, including confident presenting, persuasive writing, and strong verbal, written, and numerical fluency.
• Strong organizational and time-management skills, with the ability to manage competing priorities and numerous deals.
• Self-starter with strong accountability, drive, and commercial acumen.

Nice to have

• Experience in Martech, Adtech, or the broader CX space, including CRM, marketing automation, customer analytics, email, or content marketing.

Culture & Benefits

• Collaborative, transparent, inclusive, and high-accountability culture focused on teamwork, autonomy, learning, and work-life harmony.
• Hybrid ways of working and a curated in-office experience focused on community, team connection, and innovation.
• Competitive compensation that may include equity, retirement and employee stock purchase plans, and flexible paid time off.
• Medical, dental, vision, life, disability, fertility, and equal paid parental leave benefits vary by location.
• Formal career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a Great Place to Work-recognized culture.

Hiring process

• AI-assisted tools may analyze application materials and support scheduling, interview recording, and note summarization.
• Candidates may opt out of AI-assisted application review through the application form; additional rights and review requests can be submitted to hirify.global Talent Acquisition.