Manager, Account Management, SME & Growth, AU (Fintech)

Location: Melbourne, Australia. Hybrid arrangement with work from the Melbourne office three days a week.

Company

Airwallex provides an AI-native financial operating system and global payments infrastructure for businesses and financial product platforms.

What you will do

• Build, lead, and develop a high-performing team of Account Managers serving the SME and Growth segment.
• Set performance standards and operating rhythms, including QBRs, MBRs, pipeline reviews, forecasting, and 1:1s.
• Drive cross-sell, upsell, expansion, revenue growth, retention, and proactive churn-risk management across the product suite.
• Develop account strategies, segmentation, territory plans, coverage models, and data-led prioritisation.
• Act as executive sponsor for strategic customers and build relationships with finance, product, operations, and executive decision-makers.
• Partner cross-functionally to resolve complex customer issues, improve customer experience, identify product gaps, and provide reporting and forecasting to leadership.

Requirements

• 5–7+ years of experience in account management, customer success, or sales.
• 2–4+ years of experience leading and developing Account Managers or similar commercial roles.
• Experience managing complex, multi-stakeholder accounts and a proven record of meeting or exceeding revenue and retention targets.
• Strong commercial acumen, including negotiations, renewals, commercial structures, and executive-level conversations.
• Strategic and analytical mindset with the ability to analyse customer data, market trends, and product usage to identify growth opportunities and develop structured account strategies.
• Ability to orchestrate complex projects across technical and non-technical internal and external stakeholders.
• Familiarity with CRM, account planning, forecasting, and reporting tools such as Salesforce.

Nice to have

• Experience in payments, fintech, SaaS, or B2B technology.
• Experience with payments, FX, card issuing, treasury, or financial platforms.
• Experience in a fast-growing or scale-up environment.

Culture & Benefits

• Work in a fast-growing financial technology company with autonomy to create value and build customer relationships.
• Operate with ownership, sound judgment, and accountability while making decisions with incomplete information.
• Collaborate across Sales, Product, Solutions Engineering, Marketing, Finance, Operations, Risk, Compliance, Onboarding, Support, and Customer Enablement.
• Focus on helping small and mid-market businesses manage global payments, multi-currency accounts, supplier payments, and spend through one platform.
• Work from the Melbourne office three days per week.

Hiring process

• Apply only through careers.airwallex.com or Airwallex's official LinkedIn page.
• Official communication will come from an @airwallex.com email address; Airwallex will not request bank details, sensitive identification numbers, or payment during recruitment.
• Unsolicited applications from search firms or recruiters are not accepted.