Commercial Activation Lead (AI)

Location: San Francisco, CA or New York City, NY; hybrid policy requires staff to work from one of the offices at least 25% of the time. The role works US hours with a regular overlap window with the London-based program lead.

Annual OTE compensation: $170,000–$215,000 USD.

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Serve as the primary contact for AEs, Partner Sales Managers, and partners throughout US Commercial requests, from submission to confirmed SOW.
• Match and re-match services partners to customer work, assess capacity and fit, and keep requests moving through introductions and SOW confirmation.
• Track request status, blockers, owners, decisions, and follow-up dates; review aged requests and publish activation-stage baselines.
• Handle exception requests and special order-form terms, applying existing rules and escalating new cases with a recommendation.
• Analyze declined or lost matches, test new funding programs, and convert recurring issues into matching-rule changes or automation.
• Train Commercial AEs, managers, PSMs, and partner managers on request submission, introductions, stage targets, and escalation procedures.

Requirements

• Experience in partner sales, channel, or partner operations in B2B technology.
• Experience working with services partners or systems integrators, including matching them to customer work, judging fit and capacity, and holding them to commitments.
• Experience working with AEs and sales managers on live deals while maintaining strong relationships and securing responses from busy stakeholders.
• Sound judgment on exceptions, including distinguishing cases covered by existing rules from cases requiring a decision and recommendation.
• Persistent, courteous follow-through with internal and external stakeholders, including meeting deadlines.
• Clear, concise writing for action-oriented messages and escalations covering the facts, ask, and recommendation.
• Comfort with ambiguity and frequently changing rules, including documenting decisions and applying them consistently.
• Comfort working with records and reports in Salesforce.
• Experience using Claude or similar AI tools in day-to-day work.
• Bachelor’s degree or an equivalent combination of education, training, and relevant experience; the field of study must be relevant as demonstrated through coursework, training, or professional experience.

Nice to have

• Experience as a Partner Sales Manager or in a closely related role.
• Experience using Claude specifically in day-to-day work.
• Experience with partner funding, market development funds, or co-sell programs.
• Experience with order forms and SOW workflows.
• Experience selling into SMB or insurance.

Culture & Benefits

• Collaborative environment focused on high-impact, trustworthy AI research and clear communication.
• Flexible working hours, generous vacation and parental leave, competitive benefits, optional equity donation matching, and office collaboration space.
• Visa sponsorship is available, although sponsorship success depends on the role and candidate; immigration lawyer support is provided.
• AI tools may be used in the application process according to Anthropic’s candidate AI usage policy.