Account Manager (AI)

Location: San Francisco, CA, United States. Hybrid work is required, with office attendance every Tuesday, Wednesday, and Thursday; work from home is available Monday and Friday.

Salary: $110K–$127K annually, plus commission and equity.

Company

hirify.global provides a B2B customer operations platform that coordinates customer conversations, teams, and tools for more than 9,000 companies.

What you will do

• Own renewals and expansion opportunities across a portfolio of core customers, from planning through negotiation and close.
• Identify upsell and cross-sell opportunities, conduct discovery, build business cases, negotiate contracts, and close commercial deals.
• Build trusted relationships with customer stakeholders and connect their priorities to hirify.global’s capabilities.
• Position AI capabilities such as Autopilot, Professional Services, premium support, and other offerings to increase automation, value, and product adoption.
• Partner with Customer Success using product usage, health signals, and customer feedback to drive expansion and reduce churn risk.
• Create account plans, maintain CRM accuracy, forecast renewals and expansion, and collaborate with Sales, Support, Product, Marketing, and Services.

Requirements

• 3–5 years of experience in Account Management, Customer Success, or a related commercial role, ideally managing and growing a portfolio of SaaS customers.
• Experience owning revenue outcomes, including renewals, upsell, cross-sell, or expansion in a quota-carrying or metrics-driven environment.
• Experience building stakeholder relationships, understanding business priorities, and communicating value clearly.
• Strong discovery, negotiation, problem-solving, organization, and attention-to-detail skills.
• Experience collaborating with Customer Success, Support, Product, Services, and other cross-functional teams.
• Ability to interpret customer usage, engagement, and health data to prioritize actions and make commercial decisions.
• Comfort using AI tools and hirify.global’s AI capabilities to improve productivity, identify opportunities, and demonstrate value.
• B2B SaaS experience is required.

Nice to have

• Experience with customer experience, support, collaboration, or communications products.

Culture & Benefits

• Hybrid collaboration model with regular office attendance and flexibility to work from home on Monday and Friday.
• Private health insurance, including options at no cost to employees, plus mental health and family planning support.
• Paid parental leave, flexible time off, Wellness Days, and a winter office closure from Christmas to New Year’s Day.
• $100 monthly lifestyle stipend for fitness, health, wellness, and other activities.
• Equity participation and a collaborative environment supported by cross-functional work.