Customer Success Manager, International Public Sector (AI)

Location: London, UK; other location: Denmark - Remote. The role requires approximately 35%–45% domestic and international travel across EMEA.

Company

hirify.global provides an AI-powered real-time intelligence platform that detects emerging events, risks, and threats from text, image, video, audio, and sensor data across 150+ languages.

What you will do

• Master hirify.global’s evolving platforms, AI capabilities, publicly available information use cases, data feeds, and partner integrations.
• Design and deliver customer onboarding, adoption programmes, training sessions, usage assessments, success plans, and Executive Business Reviews.
• Embed hirify.global into customer workflows across web, mobile, mapping, and common operating picture platforms.
• Build multi-tier relationships with operational users, team leads, and decision-makers across public-sector and defence accounts.
• Configure tailored alerting profiles and advanced Boolean search logic, monitor usage trends, and identify automation, feed, connector, and expansion opportunities.
• Capture structured customer feedback and collaborate with Account Executives, Solutions Engineering, Technical Support, and Product teams.

Requirements

• Experience supporting UK, Nordic, or European Central Government, National Security, or International/NATO Defence organisations.
• Practical understanding of publicly available information, OSINT, or threat and risk intelligence workflows.
• Bachelor’s degree or equivalent operational, civil service, or military experience, plus 3–5 years of customer success, account management, or client-facing onboarding experience.
• Ability to build trust and credibility with frontline users, problem-owning team leads, and senior decision-makers.
• Comfort learning and demonstrating AI features and discussing SaaS platforms, API data feeds, and third-party integrations; this is not a hands-on engineering role.
• Strong analytical and problem-solving skills, including building complex Boolean search queries and interpreting customer usage data.
• Strong organisation, attention to detail, CRM hygiene, and ability to manage a varied account portfolio in a fast-paced environment.
• Full professional fluency in English is essential.
• Must hold, or be eligible and willing to obtain, relevant National Security Vetting, such as UKSV, Danish security clearance, or a NATO equivalent.

Nice to have

• Proficiency in Danish or another Nordic language.

Culture & Benefits

• Full-time employment with flexible work arrangements and offices supporting collaboration.
• Generous paid time off and sick leave.
• Professional development funds, manager development programming, and employee resource groups.
• Mission-driven work using AI for real-time intelligence, public safety, and risk detection.
• Travel across EMEA is required for approximately 35%–45% of the time.