Scaled Account Manager (Cloud)

Location: Remote, open to candidates located in the UK, Netherlands, Estonia, Sweden, and Spain; remote EMEA role.

Company

hirify.global is a global technology company providing cloud intelligence, multicloud expertise, and cloud products and services across AWS, Google Cloud, Microsoft Azure, Kubernetes, GenAI, and CloudOps.

What you will do

• Own a scaled portfolio of primarily SMB and mid-market accounts, maintaining customer context, stakeholders, priorities, risks, renewals, and next steps in Salesforce.
• Prioritize high-potential and at-risk accounts using customer data, dashboards, CRM workflows, and automation tools.
• Drive retention and renewals by identifying risks, coordinating mitigation plans, and leading commercial discussions on pricing, commitments, contracts, and approvals.
• Identify, qualify, forecast, and manage expansion opportunities across new workloads, migrations, cost optimization, managed commitments, hirify.global products, and services.
• Partner with Sales, Customer Success Managers, Forward Deployed Engineers, hirify.global specialists, and cloud-provider teams on account plans, funding, deal registration, and execution.
• Run customer reviews and cadences, coordinate escalations, and share actionable feedback and market insights with Product, Engineering, Marketing, and Sales.

Requirements

• At least 2 years of experience in Account Management, Customer Success, or Customer Engineering.
• At least 3 years of experience in a technology company.
• Strong verbal and written communication skills in English required.
• Strong technical skills for productive engagement with technical teams and the ability to build influential relationships.
• Strong operational and administrative skills; analytical, detail-oriented, and able to move between strategic and detailed work.
• Willingness to grow within the organization and continuously broaden skills.
• Enjoyment of collaborative work, humor, and having fun at work.

Nice to have

• Spanish, French, German, or Italian language skills.
• Experience with AWS, GCP, or other major public clouds.
• Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies.
• AWS Cloud Practitioner or Google Cloud Digital Leader certification.

Culture & Benefits

• Remote work with flexible scheduling designed to support work-life balance.
• Global, inclusive, equitable, and entrepreneurial work environment focused on learning and collaboration.
• Unlimited vacation, flexible working options, health insurance, and parental leave.
• Employee stock option plan, home office allowance, professional development stipend, and peer recognition program.