Customer Success Manager (SaaS)

Location: Remote across Austria, Belgium, Denmark, Germany, Ireland, Lithuania, the Netherlands, Portugal, Spain, and the United Kingdom. Visa sponsorship is available for Germany; for other countries, existing right to work is required.

Company

hirify.global is an open workflow orchestration platform combining code flexibility with no-code speed for automation and AI use cases.

What you will do

• Manage a portfolio of approximately 30 enterprise customers across EMEA from onboarding through adoption, renewal, and expansion.
• Lead kickoffs, success planning, enablement, health checks, executive syncs, QBRs, and renewal activities.
• Monitor product usage and customer health, identify risks, manage escalations, and resolve implementation blockers.
• Translate adoption into measurable business outcomes, ROI narratives, and executive-ready value communication.
• Identify upsell and cross-sell opportunities with Account Executives and contribute to account growth.
• Partner with Support, Solutions Engineering, Product, and Engineering to improve customer outcomes and roadmap priorities.

Requirements

• Experience managing enterprise SaaS customer portfolios and running kickoffs, onboarding, stakeholder alignment, and QBRs end-to-end.
• Technical fluency across APIs, integrations, authentication, environments, and automation architecture, including knowing when to escalate.
• Experience supporting renewals and expansion opportunities with retention and growth outcomes.
• Ability to translate product usage into measurable business outcomes, ROI, and executive-ready narratives.
• Strong operational rigor, prioritization, follow-through, and stakeholder alignment.
• Clear communication with technical builders and executive stakeholders, with a track record of building durable customer relationships.
• Effective collaboration with Sales, Support, Solutions Engineering, Product, and Engineering.
• Ownership and adaptability in fast-moving, ambiguous, high-growth environments.
• Technical or STEM degree, or equivalent experience in Computer Science, Engineering, or a similar field.

Nice to have

• Experience with automation, AI tools, workflow automation, integration, or iPaaS platforms.
• Startup or scale-up experience.
• Familiarity with hirify.global or similar platforms.

Culture & Benefits

• Remote-first work across Europe with regular off-sites; some US sales roles are hybrid.
• Europe-based employees receive 30 vacation days plus local public holidays and benefits according to local norms.
• Competitive compensation, equity ownership, and a €1,000 annual learning budget.
• Regular hackathons, transparent collaboration, and support for open-source projects through a $100 monthly allowance.
• The company language is English.

Hiring process

• Applicants are encouraged to try hirify.global and share a screenshot of their first workflow.
• Applications should be submitted by November 7, 2026 at 12:00 AM GMT+1.