Customer Success Manager (EMEA & APAC)

Location: United Kingdom; workplace type: Remote

Salary: £90K–£121K, plus equity and commission

Company

hirify.global provides self-hosted, agent-ready development workspaces and AI development infrastructure that help enterprises maintain developer productivity, security, governance, compliance, and control. Customers include technology, financial services, government, automotive, and other highly regulated industries.

What you will do

• Lead, mentor, and develop a high-performing team of Customer Success Managers focused on enterprise customer outcomes.
• Own adoption, customer health, ARR, NRR, retention, expansion, and customer satisfaction across the team’s portfolio.
• Build scalable customer success strategies, processes, playbooks, metrics, systems, operating rhythms, and reporting.
• Serve as executive sponsor for strategic enterprise accounts and build trusted relationships with senior engineering, infrastructure, security, platform, and technology leaders.
• Coach the team on executive engagement, account planning, value realization, renewals, expansion, risk mitigation, and churn prevention.
• Partner with Sales, Product, Engineering, and Support; represent customer needs in product strategy, roadmap priorities, and operational improvements.

Requirements

• 7+ years of experience in Customer Success, Account Management, or related customer-facing roles, including 2+ years leading enterprise Customer Success or Account Management teams.
• Experience with complex enterprise customers in SaaS, developer tools, cloud infrastructure, AI, cybersecurity, or related technology sectors.
• A proven record of driving customer adoption, retention, expansion, and measurable business outcomes.
• Strong strategic thinking, operational execution, analytical, problem-solving, communication, and executive presence skills.
• Ability to build frameworks, processes, and programs from the ground up and use customer data to identify risks, opportunities, and trends.
• Ability to build trusted relationships with C-suite and senior technical stakeholders.
• Coaching mindset and passion for hiring, developing, and building high-performing teams.
• Ability to work autonomously in a fast-moving, high-growth environment with ambiguity.
• Strong technical curiosity and ability to understand complex products, customer environments, and emerging technologies; experience partnering cross-functionally with Sales, Product, Engineering, and other teams.

Nice to have

• Experience with developer tools, cloud infrastructure, DevOps, platform engineering, cybersecurity, or AI products.
• Experience supporting large, global, or highly regulated enterprise organizations.
• Familiarity with Kubernetes, Terraform, cloud platforms, or developer environments.
• Experience helping organizations adopt AI coding tools, AI agents, or other emerging AI technologies.
• Experience at a high-growth technology company and building Customer Success programs as the organization scales.

Culture & Benefits

• Full-time remote role based in the United Kingdom.
• Compensation includes £90K–£121K salary, equity, and commission.
• Player-coach position with direct involvement in strategic enterprise customers.
• Interview process is intended to take two to four weeks, if schedules allow, and includes conversations with individual contributors, managers, and senior leaders.
• AI assistance is not permitted during conversational interviews but is permitted for take-home assessments when its use is disclosed.

Hiring process

• Complete interviews with a mix of individual contributors, managers, and senior leaders.
• Do not use AI assistance during conversational interviews. AI tools may be used for take-home assessments if the location and extent of use are disclosed.