Customer Success Manager (SaaS)

Location: London or remote within the UK

Company

hirify.global provides an AI-powered SaaS platform that unifies finance, risk, and sustainability data on a secure foundation for complex organizations.

What you will do

• Drive adoption of hirify.global solutions and ensure continuous customer ROI throughout the customer lifecycle.
• Build relationships with management, product adoption sponsors, and key stakeholders across customer organizations.
• Consult on best practices, workflows, management business reviews, and customer-facing Success Plans.
• Identify risks in named accounts, take corrective action, and escalate issues to efficient resolution.
• Coordinate with Sales, Services, Support, Marketing, Product, and Engineering to support onboarding, training, renewals, and customer feedback.
• Teach customers to use the hirify.global Platform and track communications, issues, and metrics in customer management tools.

Requirements

• Undergraduate degree or an equivalent combination of related experience and education; an advanced degree may substitute for professional experience.
• At least 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• Strong commitment to customer success, beyond customer satisfaction.
• Ability to understand complex problems and explain their causes clearly.
• Strong communication and presentation skills, including comfort delivering consultative recommendations.
• Self-starter with strong time management and prioritization skills.
• Reliable internet access is required when working remotely.

Nice to have

• Experience supporting a SaaS application.

Culture & Benefits

• Flexible work arrangements with remote work available within the UK.
• Willingness to travel up to 10% for team and corporate meetings.
• Collaborative work with Sales, Services, Support, Marketing, Product, and Engineering teams.
• Equal opportunity workplace with reasonable accommodations available for applicants with disabilities.
• Employees complete comprehensive security and privacy training tailored to their roles.