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Описание вакансии
Customer Success Manager EMEA
Company
Mistral AI
Conditions
4 days ago
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of enterprise customers and help them achieve business outcomes with AI solutions. You will build trusted stakeholder relationships, lead onboarding and adoption, monitor customer health, and address risks. You will partner with Sales, Product, Engineering, and Support to share feedback, remove deployment obstacles, develop success plans, deliver training, conduct business reviews, and support renewals and expansions.
Requirements
- 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting
- Experience in a technical or SaaS environment
- Ability to manage enterprise customer relationships and drive adoption, satisfaction, and retention
- Experience working with technical products and engaging with Data, IT, and Engineering teams
- Communication and presentation skills for technical and executive audiences
- Business acumen to identify upsell and expansion opportunities
- Ability to understand and discuss technical requirements
- Familiarity with AI/ML concepts is a plus
Responsibilities
- Manage a portfolio of enterprise customers and maximize the value of AI solutions
- Build trusted relationships with key stakeholders and tailor solutions to business objectives
- Lead customer onboarding, adoption, and ongoing engagement
- Monitor customer health metrics and proactively address churn risks
- Identify upsell and cross-sell opportunities with Sales
- Gather customer feedback and influence the product roadmap with Product and Engineering
- Develop and deliver customer training, enablement programs, and best practices
- Conduct regular business reviews to align on goals, challenges, and success metrics
- Guide customers in using AI solutions to achieve business outcomes
- Create and execute customer success plans with KPIs, timelines, and measurable outcomes
- Advocate for customer needs in product and strategic discussions
- Clear customer obstacles during deployment and adoption
- Support renewals, contract negotiations, and expansion discussions
Benefits
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal allowances
- Transportation allowances
- Location-specific perks
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