Customer Success Manager (AI)

Location: MIRA Technology Park, Nuneaton, UK; hybrid working with up to 2 days per week from home; regular travel to customer sites across the UK and occasional European travel required.

Company

hirify.global develops AI-powered video safety, fleet management, computer vision, and edge computing solutions for the transportation ecosystem.

What you will do

• Manage long-term relationships with fleet, safety, operations, and executive stakeholders as a trusted adviser.
• Lead customer onboarding and implementation from sales handover through go-live, coordinating milestones, training, adoption, configuration, and change management.
• Drive platform adoption and help customers develop driver-coaching, safety, and recognition programmes.
• Analyze platform data, customer health indicators, and driver-performance insights; conduct operational and executive business reviews.
• Monitor account health, satisfaction, retention, and growth; identify expansion opportunities and collaborate with Sales.
• Track customer success metrics, maintain records and action plans in Salesforce, and collaborate with Implementation, Solutions Engineering, Support, Product, Sales, and international Operations teams.

Requirements

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role within a technology-led business.
• Experience managing multiple customer accounts, building trusted relationships, and engaging stakeholders at different organizational levels.
• Strong communication, presentation, training, stakeholder management, problem-solving, ownership, organization, and solution-oriented skills.
• Good technical aptitude with the ability to understand and explain SaaS, AI-powered, and connected technology solutions.
• Strong analytical skills and the ability to translate data insights into practical recommendations and measurable outcomes.
• Ability to work independently and collaboratively in an international, cross-functional environment.
• Experience with CRM systems, preferably Salesforce, and proficiency in Microsoft 365, particularly Excel; confidence using AI and digital tools for analysis, productivity, reports, and presentations.
• Full, valid UK driving licence and willingness to travel regularly to customer locations across the UK, plus occasional European travel.

Nice to have

• Experience in fleet management, telematics, video safety, transportation, logistics, or related technology sectors.
• Experience supporting enterprise customers through technology implementation, onboarding, and change management.
• Familiarity with customer success metrics, customer health monitoring, retention strategies, and business reviews.
• Experience working with international teams and managing customer relationships in a fast-growing organization.

Culture & Benefits

• Hybrid arrangement with up to two work-from-home days per week.
• International Operations environment collaborating with colleagues in the Netherlands, Germany, and the wider global organization.
• Inclusive and diverse equal-opportunity workplace.
• Applicants only; recruiting agencies must not contact.

Hiring process

• Applications are reviewed against the required experience and skills; matching applicants will be contacted directly.
• Recruitment agencies are not accepted.
• Official application communication comes only from email addresses ending in @hirify.global.com or @us-greenhouse-mail.io.