Sales Support Representative (AI)

Location: Remote, US

Salary: $60,000–$72,800 base pay annually; bonuses, commissions, equity, and benefits may be offered separately where applicable.

Company

hirify.global provides intelligent automation software for government agencies, combining generative AI, knowledge management, intelligent document processing, process orchestration, mobility, engagement, and analytics.

What you will do

• Partner with Account Executives, Channel Sales, and Deal Managers as a primary sales-support contact.
• Provide guidance on products, licensing, the Global Price List, revenue recognition, policies, and required approvals.
• Review and validate deal structures, proposals, pricing, licensing, terms, and Salesforce opportunity data.
• Coordinate quote creation, order packages, purchase-order review, and issue resolution with Inside Sales, Order Fulfillment, Accounts Receivable, licensing, legal, and technical support.
• Review pipelines, flag issues, and ensure compliance and approval requirements are met.
• Use AI-enabled tools such as chatbots, documentation automation, and analytics assistants while following AI governance and data-privacy standards; participate in process and system improvement projects.

Requirements

• Understanding of SOX rules and regulations.
• Fluent English and the local language required.
• Understanding of the business context and rationale for the products and services, as well as the business of resellers.
• Customer-service orientation and a strong focus on accuracy and reliability.
• Strong written and verbal communication skills for effective interaction with internal teams and external customers.
• Skills in prompting AI systems, assessing output quality, and using AI to ideate, develop, and scale solutions for departmental needs.
• Ability to multitask, prioritize competing demands, and manage time efficiently in a fast-paced environment.
• Adaptability to changing business needs, processes, and priorities.
• Strong critical-thinking and problem-solving skills, including the ability to resolve complex issues and identify solutions while following company guidelines and standard operating procedures.

Culture & Benefits

• Full-time, regular remote position for the US.
• Base pay is determined using objective, non-discriminatory factors including location, skills, qualifications, experience, and education or training.
• Equal opportunity employer with fair and transparent pay practices.
• Pay discussions and negotiations are permitted, and candidates are not required to disclose salary history except where local law permits or requires it.