Account Manager (SaaS)

Location: Remote (US-based)

Base Pay: $125K–$130K annually; OTE: $160K–$170K annually

Company

i2 Group develops intelligence analysis software for analysts and investigators in defense, national security, law enforcement, and commercial sectors.

What you will do

• Manage customer onboarding, software adoption, account health, retention, and measurable customer outcomes.
• Build relationships with customer stakeholders and executive sponsors; lead QBRs, strategic planning sessions, and regular check-ins.
• Own renewal strategy, forecasting, customer communications, churn-risk mitigation, pricing coordination, and billing alignment.
• Identify and advance upsell and cross-sell opportunities, using usage data and customer feedback to support expansion.
• Develop account plans and report on account health, renewal likelihood, expansion pipeline, forecasts, and customer insights.
• Coordinate escalations across Support, Delivery, Product, Sales, Finance, Implementation, and Training teams while advocating for customer needs.

Requirements

• Bachelor’s degree in Business, Communications, or a related field, or equivalent experience.
• 5+ years of experience in Account Management, Customer Success, or a similar client-facing role.
• Ability to manage complex customer relationships, including executive-level engagement.
• Strong organizational and communication skills with the ability to manage multiple accounts and priorities.
• Experience working cross-functionally with Sales, Product, Support, and Delivery teams.
• Proficiency with CRM systems such as Salesforce and account planning tools.
• Analytical ability to interpret usage data and customer health metrics.
• Experience delivering QBRs and structured customer reviews.
• Role is remote but requires the candidate to be US-based; eligibility for US government security clearance is listed as preferred.

Nice to have

• Experience in SaaS, public sector, or regulated industries such as defense, national security, or government.
• Familiarity with ITAR, FedRAMP, or NIST standards.
• Experience with renewal forecasting, expansion strategy, or customer lifecycle management.
• Active US government security clearance or eligibility for clearance.
• Experience supporting clients with sensitive or classified operations.

Culture & Benefits

• Full-time role supporting critical missions through intelligence analysis software.
• Some travel may be required.
• Use AI tools to streamline account research, reporting, and customer follow-up.
• Contribute to account management playbooks, engagement processes, tools, and shared team insights.