Customer Growth Manager (SaaS)

Location: Remote within the USA, with EST and CST working hours

Total compensation: $114,300–$124,400 USD annually

Company

hirify.global provides a global fundraising platform that helps nonprofits increase donation conversion, support global payments, and deliver accessible giving experiences.

What you will do

• Own expansion revenue across Strategic and Enterprise accounts through product expansion, account growth, and recurring donor migration.
• Identify account whitespace across products, programs, and fundraising volume, and prioritize the highest-potential opportunities.
• Lead discovery with fundraising, digital, and executive stakeholders and build business cases tied to customer fundraising goals.
• Qualify opportunities, disqualify quickly when appropriate, and drive qualified opportunities from commitment through revenue processing on the platform.
• Partner with Customer Success Managers and Account Executives on commercial opportunities, growth signals, attribution, and customer handoffs.
• Maintain Salesforce pipeline accuracy, forecast expansion revenue, represent customer needs in product initiatives, and contribute to playbooks, messaging, and enablement while actively using AI.

Requirements

• 5+ years in SaaS Customer Success, account management, or a comparable customer-facing role with direct responsibility for expansion or upsell revenue.
• Demonstrated success growing revenue within an existing customer base against a target.
• Experience leading discovery and building business cases with senior stakeholders across multiple teams.
• Comfort working with Sales on commercial opportunities without owning the full sales cycle.
• Strong pipeline management and expansion or renewal forecasting skills, including strong Salesforce skills and the ability to use data to identify opportunities and communicate clearly with executives.
• Exceptional written and verbal communication, including translating product capabilities into clear customer value narratives.
• Ability to influence without authority across Customer Success, Sales, Product, and RevOps.
• Bias toward repeatable processes and documentation, with the ability to leave a playbook behind.

Nice to have

• Experience establishing an expansion motion inside a post-sale team for the first time.
• Experience with platform or data migrations as part of a commercial decision.
• Familiarity with Gainsight, Vitally, Totango, ChurnZero, or another customer success platform.
• Nonprofit-sector or payments experience.

Culture & Benefits

• Remote work within the USA, aligned to EST or CST hours.
• Health, dental, and vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• FSA and HSA accounts, a 401(k) plan with company match, and company-paid disability and basic life insurance.
• 20 vacation days, 5 sick days, 11 company holidays, 1 floating holiday, and paid parental leave.
• Home office, professional development, charitable giving, and paid volunteer-time stipends or programs.
• Inclusive equal-opportunity workplace with a focus on helping nonprofits raise more for the causes they serve.