Account Manager (SaaS)

Location: Remote; candidates must be based in the US or Canada.

Salary: $90,000 starting base salary plus $39,000 variable compensation, for $129,000 OTE USD or equivalent in local currency.

Company

hirify.global provides a SaaS platform for automated email, push notification, in-app messaging, and SMS communication powered by real-time behavioral data.

What you will do

• Own the commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
• Drive adoption, identify new use cases, and articulate customer ROI to grow account spend.
• Forecast renewal and expansion pipelines using a clear methodology while maintaining accurate CRM and pipeline data.
• Generate pipeline proactively and build multi-threaded relationships as a commercial advisor.
• Partner with Customer Success on account health and Sales on expansion deals.
• Lead commercial negotiations and complex deal cycles with Legal, Finance, and other internal teams.

Requirements

• Must be based in the US or Canada.
• 3+ years of experience in Account Management, Sales, or a related SaaS commercial role with direct revenue ownership; 5+ years preferred.
• Experience managing $5M ARR, predominantly in the mid-market segment.
• Ability to grow customer spend through adoption and value articulation, beyond overages or true-ups.
• Ability to clearly explain an owned forecasting methodology.
• Comfort pulling usage data, tracking health scores, and building dashboards.
• Strong communication skills with technical and non-technical stakeholders.

Culture & Benefits

• Remote work with stipends for remote work and wellness.
• Medical, dental, vision, mental health, and supplemental insurance premiums fully covered for employees and their families.
• 16 weeks of paid parental leave and unlimited PTO.
• Professional development budget and additional benefits.
• Values include empathy, transparency, responsibility, and inclusiveness.

Hiring process

• 30-minute recruiter video call, followed by a 45-minute hiring manager video call.
• Take-home assignment and a one-hour assignment review call with the team.
• Final candidates complete a background check and employment verifications.