Desktop Support II (Windows)

Location: Corona, United States of America; onsite IT support and on-premises training and laboratory environments are required.

Annual compensation: $78,000–$90,000, based on experience, skills, internal equity, and market data.

Company

hirify.global is an Austria-based global technology company developing intelligent transportation and mobility solutions.

What you will do

• Diagnose and resolve hardware, software, operating system, desktop, laptop, and peripheral issues.
• Install, configure, update, maintain, and repair desktop operating systems, applications, drivers, and hardware.
• Provide front-line and remote technical support through in-person, phone, email, and remote-access channels.
• Implement security protocols, review antivirus compliance reports, and complete recurring PCI and SOC audit tasks.
• Maintain support documentation, hardware and software asset inventories, and adequate replacement stock.
• Collaborate with IT teams on escalations, deployments, upgrades, projects, training, and infrastructure improvements.

Requirements

• Technical education or equivalent professional experience in Information Technology or a related field.
• Proven ability to troubleshoot basic to advanced hardware, software, and operating system issues.
• Experience supporting Dell and/or HP laptop environments and installing, configuring, maintaining, and supporting desktop hardware and software.
• Advanced experience with Windows operating systems and working knowledge of Linux.
• Experience with endpoint protection and antivirus solutions such as Trellix/McAfee, Microsoft Defender, or similar products.
• Understanding of PCI and SOC compliance standards and their application in IT environments.
• Knowledge of ITIL processes, methodologies, and IT service management best practices.
• Experience providing remote technical support and supporting on-site IT requirements for projects, including deployments, upgrades, troubleshooting, and operational support.
• Ability to set up, maintain, and support on-premises training and laboratory environments and maintain accurate hardware and software asset records.
• Strong customer service, stakeholder management, organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Full-time employment in a global organization focused on intelligent mobility solutions.
• Unlimited paid time off and 11 paid holidays.
• 401(k), a no-cost medical insurance option for employees and eligible dependents, and an FSA option.
• Career growth, stability, and opportunities to develop within the organization.
• Applicants must have working rights in the United States and pass a background check.
• Reasonable accommodations are available during the recruitment process; the workplace is drug-free and provides equal employment opportunity.