Desktop Support Technician - 2nd Shift

Location: Onsite position based at the Ripley, Tennessee facility, working 2nd shift; regional onsite travel and support for other locations may be required.

Starting base pay: $50,000 annually.

Company

hirify.global develops technologies, equipment, and services for construction, mining, forklift, industrial, and forestry markets, operating in more than 140 countries.

What you will do

• Provide advanced onsite and remote support for endpoints, applications, peripherals, conference-room technologies, mobile devices, and other workplace technologies.
• Support regional and enterprise locations through remote troubleshooting, ServiceNow queue support, onsite travel, and temporary coverage.
• Lead troubleshooting and root-cause analysis for hardware, software, endpoint, connectivity, and application issues in collaboration with specialized IT teams.
• Support endpoint replacements, operating-system upgrades, application deployments, workplace technology changes, and other enterprise projects.
• Create technical documentation, knowledge articles, procedures, and end-user materials while improving support processes.
• Mentor Enterprise Support Technicians and participate in technology evaluations, pilots, and continuous-improvement initiatives.

Requirements

• 5+ years of progressive IT support experience, including advanced endpoint troubleshooting and user support.
• Experience with Windows operating systems, Microsoft 365, endpoint management tools, hardware lifecycle management, and enterprise support processes.
• Ability to diagnose and resolve complex technical issues while providing exceptional customer service.
• Associate degree in Information Technology, Computer Science, Engineering Technology, or a related field preferred; equivalent education and experience will be considered.
• ITIL Foundation certification.

Nice to have

• Experience supporting engineering, manufacturing, or industrial environments.
• Experience supporting geographically distributed users or multiple business locations.
• Experience working in an enterprise IT environment with Networking, Infrastructure, Security, and Applications teams.
• Technical certifications such as Microsoft Certified: Endpoint Administrator Expert, Azure Administrator Associate, CompTIA Security+, or an equivalent enterprise-level certification.
• Familiarity with Intune, SCCM, or equivalent endpoint management technologies.
• Knowledge of ITIL, incident management, and problem management practices.

Culture & Benefits

• Full-time employee position with medical, dental, vision, HSA, wellness, disability, and life insurance benefits.
• 401(k) and/or employee savings programs.
• Vacation, designated holidays, and employee and family assistance programs.
• Employee learning and development programs.
• Diverse and inclusive workplace focused on collaboration, authenticity, and continuous improvement.