Onsite Field Services Technician II (Desktop Support & Site Operations)

Location: Onsite in Decatur, Illinois; the role description also specifies an onsite facility in Colby, Wisconsin.

Salary: $87,400; an additional listing amount of $97,800 is also shown.

Company

hirify.global provides staffing and technical workforce services, with temporary assignments of 13 weeks or longer eligible for selected benefits.

What you will do

• Serve as the primary onsite IT contact, providing walk-up and day-to-day support for laptops, monitors, peripherals, printers, mobile devices, and enterprise applications.
• Manage incidents and service requests, including password resets, account lockouts, MFA setup, connectivity issues, escalation, and ticket lifecycle tracking.
• Manage the complete iPad lifecycle, including inventory, configuration, assignment, application installation, recovery, wiping, reissue, and accessory support.
• Coordinate technology readiness for onboarding, internal transfers, and offboarding, including equipment recovery and asset updates.
• Maintain asset records and support hardware refreshes, physical moves, installations, upgrades, validation testing, and local technology projects.
• Assist with Microsoft Power Apps navigation, training, testing, and escalation while coordinating with site employees, leadership, vendors, and centralized IT teams.

Requirements

• High school diploma or GED required; an associate degree in information technology, computer science, or equivalent technical education is strongly preferred.
• 3–5 years of professional experience in IT support, field services, or enterprise desktop support.
• Proficiency troubleshooting Windows laptops, mobile devices, printers, peripherals, and common enterprise applications.
• Working knowledge of Microsoft 365, Microsoft Office Suite, Visio, and remote support tools.
• Familiarity with IT service management processes covering incident, request, change, and asset management.
• Ability to lift 40+ pounds and work across manufacturing, warehouse, office, and utility environments.
• Ability to travel and participate in a 24/7 on-call support rotation as needed.
• Strong analytical, organizational, time-management, verbal, and written communication skills with a customer-first mindset.

Nice to have

• Experience with user onboarding and offboarding workflows and MFA security implementations.
• Familiarity with Microsoft Power Platform, including Power Apps and Power Automate, for user training and adoption support.
• Basic understanding of network connectivity, Wi-Fi troubleshooting, and infrastructure fundamentals.

Culture & Benefits

• Onsite, high-visibility role supporting manufacturing, warehouse, and office operations.
• Collaboration with facility leadership, external vendors, and centralized global technology teams.
• Temporary assignments lasting 13 weeks or longer may include major medical, dental, vision, 401(k), and statutory sick pay where required.
• Reasonable accommodations are available for applicants with disabilities.
• hirify.global participates in E-Verify in certain locations as required by law.