Deskside Administrator II (JSF)

Location: On-site in Patuxent River, Maryland, United States

Salary: USD $75,000–$95,000 per year

Company

hirify.global provides IT and cybersecurity support in a government enterprise environment.

What you will do

• Provide on-site technical support for end users, independently resolving hardware, software, operating system, application, and network issues.
• Install, configure, maintain, image, and deploy desktops, laptops, monitors, printers, peripherals, and VTC systems.
• Document incidents and service requests in the IT ticketing system and deliver resolutions according to contract SLAs and performance metrics.
• Manage user accounts, password resets, access permissions, and basic Active Directory group administration.
• Collaborate with IT teams, escalate complex issues, and mentor Deskside Administrator I staff.
• Maintain hardware inventory, support onboarding and orientation, and assist with audits and the distribution and destruction of classified materials.

Requirements

• U.S. citizenship is required; candidates who do not meet this condition will not be considered.
• An active Secret clearance with the ability to obtain Top Secret with SCI eligibility, or an active Top Secret with SCI eligibility, is required.
• A federal background investigation is required.
• 3–4 years of experience in a deskside or technical support role.
• Current 8570/8140 IAT Level II certification is required: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP.
• Problem-solving skills and the ability to provide hands-on support under pressure.
• Experience troubleshooting desktops, laptops, printers, peripherals, software, Windows, Microsoft Office, and collaboration tools.
• Familiarity with IT service management tools and remote support technologies.
• Good verbal and written communication skills, customer-service focus, teamwork, and willingness to learn and adapt.

Culture & Benefits

• Collaborative environment focused on innovation and customer success.
• Healthcare benefits, paid leave, retirement plans, and insurance programs.
• Education and training assistance.
• Work is performed on-site in a government enterprise environment under service-level requirements.