Customer Success Specialist (EdTech)

Location: Remote within the United States, aligned to the Eastern Standard Time zone; approximately 15–50% travel may be required, with a valid driver’s license, automobile insurance, and a clean driving record for at least the preceding 39 months.

Base pay: $65,972–$68,000 per year, with potential incentive, commission, or annual bonus pay based on individual and/or company performance.

Company

hirify.global provides digital-first K–12 curriculum solutions and uses a Curriculum-Informed AI approach to help educators personalize instruction and engage students.

What you will do

• Respond to small and mid-sized customer inquiries through Zendesk with empathy, accuracy, and urgency.
• Troubleshoot product issues, escalate complex cases, and guide customers through product usage, implementation, and account setup.
• Conduct lifecycle outreach for onboarding, mid-year check-ins, renewal preparation, feature campaigns, and seasonal readiness.
• Use customer activity and common use cases to provide personalized recommendations, improve engagement, and support retention.
• Follow up on resolved tickets, document customer interactions and resolutions, and surface feedback for product development.
• Contribute to process improvements, automation initiatives, knowledge base development, and collaboration with Sales throughout the customer journey.

Requirements

• Bachelor’s degree in a related field and at least 2 years of relevant experience, including classroom teaching or instructional roles, product implementation or onboarding, customer support, or customer account support in education or education technology; an equivalent combination of education and experience is accepted.
• Experience understanding business drivers for teachers, students, business process owners, and senior district or state administrators.
• Direct, proven experience establishing strategic outcomes and measurements.
• Ability to quickly establish rapport with personnel at all levels, including Superintendents and Chief Academic Officers.
• High energy, demonstrated drive to succeed, and a sense of urgency.
• Ability to use and interpret data analytics and spreadsheets.
• Excellent communication and analytical skills.
• Availability for approximately 15–50% travel within the assigned territory.

Nice to have

• Experience working with and presenting results to senior-level executives.
• Experience in a fast-paced, growth-oriented organization.

Culture & Benefits

• Regular, full-time position reporting to the Customer Success Director.
• Remote work designed to support flexibility and work-life balance.
• Health, dental, and vision plans, including medical plans with zero employee premiums, plus 401(k) matching.
• Paid holidays, winter shutdown, paid time off, paid bonding leave, maternity and fertility or family-building benefits, and mental health resources.
• Life and disability insurance, pre-tax savings plans, paid volunteer time, tuition reimbursement, and professional development programs.
• Respectful and inclusive workplace focused on collaboration, continuous learning, and diverse perspectives.

Hiring process

• Applications are submitted through the company’s online application process; recruitment agencies must have express written authorization to submit candidates.