Sr. Customer Success Manager, MM/ENT - AMER

Location: hirify.global, AMER

Annual salary: $46,600–$157,300

Company

hirify.global builds infrastructure for global payroll and employment, enabling organizations to hire and employ people worldwide.

What you will do

• Accelerate revenue acquisition and expansion through value-based consultations and tailored product demonstrations.
• Act as a trusted business partner for complex mid-market and enterprise opportunities, using expertise in hirify.global’s offerings and global workforce trends.
• Create thought leadership collateral and identify strategic initiatives to improve consultative sales capabilities.
• Build cross-functional alignment with Product, Sales, Marketing, and Solutions Consultant teams.
• Lead Customer Success development and enablement, share learnings, and coach and mentor junior team members.

Requirements

• Extensive experience as a Senior Customer Success Manager.
• Ability to anticipate portfolio risks, adjust strategic plans autonomously, and maintain performance across complex books of business.
• Ability to own retention and expansion outcomes end to end, develop account and mitigation plans, and escalate complex issues with proposed solutions.
• Strategic written and spoken communication skills for cross-functional stakeholder alignment, customer communication, and follow-up.
• Ability to diagnose root causes, create repeatable account plans, coordinate cross-functional execution, and reduce rework.
• Ability to manage difficult customer conversations with empathy and firmness while modeling values-based behavior.
• Ability to build repeatable AI and automation workflows, drive multi-product adoption, and improve team efficiency.
• Fluent written and spoken English with well-structured communication skills.

Culture & Benefits

• Fully hirify.global work across a globally distributed organization.
• High ownership, autonomy, and responsibility for outcomes.
• Focus on fair, unbiased compensation, pay equity, and locally competitive rates.
• Internal mobility and employee growth supported through development and enablement programs.
• Reports to the Manager, Customer Success; team: Core Customer Success.

Hiring process

• Async exercise, followed by a recruiter interview.
• Interviews with team members, the future manager, and a Bar Raiser.
• Prior employment verification check.