Associate Customer Success Manager (AdTech)

Location: Toronto, Canada; remote workplace

Salary: 70,000–90,000 CAD annually

Company

hirify.global is a global technology company using patented AI technology to help brands manage content adjacency and responsible marketing across social walled-garden platforms including YouTube, Meta, TikTok, and Snap.

What you will do

• Guide clients in executing and optimizing campaigns across DV360, Google Ads, and Facebook.
• Act as the primary point of contact, responding to requests and proactively engaging customer partners.
• Provide consultative strategic advice to help clients meet advertising KPIs and improve performance.
• Support customers through technical and strategic challenges and communicate customer needs to internal teams.
• Analyze client data to develop actionable solutions, drive performance, and reduce costs.
• Collaborate with product and cross-functional teams to relay feedback, identify customer challenges, and improve hirify.global’s product suite.

Requirements

• At least 1 year of experience in customer success management, programmatic trading, or advertising operations is preferred.
• Critical understanding of Google Ads and DV360.
• Strong written and verbal communication skills, with the ability to adapt communication across organizational levels and client relationships.
• Strong organizational and time-management skills, including prioritizing multiple tasks and meeting deadlines.
• Strong analytical skills, comfort with Excel, and ability to work on data-driven initiatives.
• Highly proactive, motivated, consultative, and able to simplify technical systems or challenges for customers.
• Strong customer empathy and ability to understand spoken and unspoken customer needs.
• Ability to support clients in-market and internationally with flexible time management.
• Ability to work productively and respectfully with diverse individuals in a positive, team-oriented environment.

Nice to have

• Experience with other Google Marketing Platform tools.
• Familiarity with the YouTube platform.
• Experience with additional analytics tools.

Culture & Benefits

• Full-time employment in a remote workplace.
• Work with major brands and agencies on programmatic advertising products.
• Collaborative, positive, and team-oriented work environment.
• hirify.global supports diversity and inclusion and encourages applications from people with varied backgrounds and perspectives.