Inside Customer Success Representative (Higher Education)

Location: Remote within the United States; applicants must be authorized to work for any employer in the United States.

Salary: $50,000–$60,000 USD annually, with potential annual bonus and benefits.

Company

hirify.global’s Higher Education team develops digital platforms, personalized course materials, and learning supplements for educators, learners, and professionals.

What you will do

• Serve as the primary customer contact throughout the lifecycle and advise higher-education faculty on goals, challenges, and service needs.
• Support adoption, retention, renewals, satisfaction, and digital product usage while managing customer pipelines with Sales and Customer Success.
• Develop expertise in Connect, SIMnet, GO!, and Sharpen, including their integration with learning management systems.
• Lead customer implementations, create implementation plans, and provide consultative training and support through individual and group Zoom meetings.
• Use Salesforce and Gainsight to track pipeline velocity, engagements, progress, and customer outcomes.
• Troubleshoot customer issues and collaborate with implementation consultants, sales, product, and technical support teams.

Requirements

• Bachelor’s degree required.
• 1–2 years of experience in customer success or a similar software implementation-related role; higher education experience is preferred but not required.
• Exceptional communication and presentation skills for training and supporting customers with different levels of technical confidence.
• Ability to excel in a remote work environment with strong communication, organization, and attention to detail.
• Positive attitude, purpose-driven approach, and growth mindset.
• Must be authorized to work for any employer within the United States.

Nice to have

• Instructional design, teaching, or coaching experience involving customer guidance and support.
• Experience with Salesforce and Gainsight.

Culture & Benefits

• Remote work supporting educators and learners through purpose-driven education technology.
• Opportunities for professional development, team meetings, and strategy calls.
• Potential annual bonus plan and a range of medical and other benefits depending on the position offered.
• Performance is evaluated through customer retention, renewal rates, satisfaction, and collaboration with Sales.

Hiring process

• An automated employment decision tool may assist screening; candidates can select “Opt-Out” to request an alternative screening process.
• Recruiter communication should use hirify.global’s authorized email domains or its iCIMS applicant tracking system.