Customer Success Specialist (EdTech)

Location: Must be based in Minneapolis; hybrid schedule with 3 days in the office per week

Total on-target earnings: $66,000 USD, including base and commission

Company

hirify.global is an EdTech company using technology to match schools with temporary educators, helping schools reduce recruitment costs while educators earn more. The company operates in the UK and US markets and has raised a $37 million Series B round.

What you will do

• Build and grow relationships with US school partners and increase demand for Zen educators.
• Upsell Zen products and services within the school partner portfolio.
• Act as the central contact for school partnership stakeholders and report trends and feedback to the Product team.
• Communicate with newly onboarded educators to place them in daily substitute or long-term roles.
• Support active educators, resolve problems, provide feedback, and coach performance in schools.

Requirements

• Passion for education and creating positive social impact.
• Coachability, low ego, and eagerness to learn.
• Self-starter mindset, grit, resilience, and entrepreneurial approach to reaching goals.
• Positivity, empathy, strong work ethic, organization, efficiency, and urgency.

Nice to have

• Experience in sales, partnerships, account management, recruitment, or education.

Culture & Benefits

• Collaborative, high-energy, mission-driven team focused on education and social impact.
• Career development across account management, sales, partnerships, operations, product management, and leadership.
• Equity compensation and a bonus.
• 18 paid vacation days, 10 paid company holidays, and sick leave.
• Medical, dental, and vision insurance; 401(k) retirement plan with no match; paid biweekly.

Hiring process

• Introductory call with the Talent team.
• One-hour interview covering a practical task and role-play mock call with a school partner.
• One-hour interview assessing the mindset and traits required for success.