Premium Client Manager (Fintech)

Location: Frankfurt am Main, Germany

Company

hirify.global is a publicly traded FTSE 100 FinTech company operating mobile, web and desktop platforms for trading shares, leveraged products, futures and options, and crypto.

What you will do

• Build and grow a dedicated portfolio of high-value traders and investors while increasing client activity, retention, and revenue.
• Analyse client profitability, prioritise engagement, and structure rebate agreements and pricing to optimise lifetime value.
• Identify cross-sell and up-sell opportunities, deliver product demos, webinars, and interactive content, and increase product adoption.
• Provide personalised, multi-channel client engagement, market insights, and strategic guidance to high-net-worth individuals.
• Resolve complex client issues with dealing, credit, payments, Customer Support, and other internal teams; record feedback and follow-ups in Salesforce.
• Maintain strict compliance and attention to detail across client interactions, records, and bookings.

Requirements

• At least 2 years of premium client management experience in financial services, including expertise in leveraged trading products such as CFDs, forex, or derivatives.
• Proven experience managing high-net-worth client relationships and generating measurable revenue and client-retention results against targets.
• Experience working in regulated financial environments.
• Revenue-focused mindset with strong consultative selling, commercial acumen, analytical client profiling, and prioritisation skills.
• Exceptional communication skills for explaining complex financial products and building credibility with high-net-worth individuals.
• Strong organisation, self-motivation, resilience, and ability to work under pressure against challenging KPIs.

Nice to have

• Ability to bring an existing client network.
• Multilingual fluency.

Culture & Benefits

• Permanent, full-time employment within the Premium Client Management Team, reporting to the Head of Client Europe.
• Culture based on clarity, pace, ownership, integrity, accountability, initiative, and collaborative problem-solving.
• Balanced focus on results and people, with a “One team” approach across departments.
• Base salary, performance-based commission for acquiring new clients, quarterly bonus linked to targets and individual KPIs, and a comprehensive benefits package.