Account Manager, AI

Location: Remote in the United States

Company

hirify.global provides mission-critical, industry-specific software, ERP, supply chain management, and compliance solutions to specialized organizations across more than 20 industries and 80 countries.

What you will do

• Manage and strengthen relationships with influencers and decision-makers across an assigned portfolio of existing customers.
• Identify and close expansion opportunities involving AI agents, SaaS conversions, additional products, add-on licenses, upsell modules, and upgrades.
• Understand customer goals, priorities, projects, and issues; develop account plans and identify future opportunities.
• Manage portfolio priorities, quotes, pipeline, forecasts, revenue quotas, and bookings targets.
• Partner with Sales Engineering, Customer Success, Product, and other teams on transitions, escalations, contracts, presentations, and customer engagements.
• Maintain CRM data and provide customer, opportunity, pipeline, and forecast updates.

Requirements

• Experience in Account Management, Customer Success, or sales in AI solutions, SaaS, or technology-driven environments.
• Track record of retaining and growing existing customer accounts through upsell, cross-sell, SaaS conversion, or expansion opportunities.
• Ability to position complex or emerging technologies, including AI, in practical, business-focused terms.
• Comfort engaging with technical and non-technical stakeholders, including senior decision-makers.
• Experience developing strategic account plans, prioritizing customer portfolios, and managing revenue and bookings targets.
• Strong collaboration skills and experience managing customer needs, opportunities, and escalations with cross-functional teams.
• Experience maintaining accurate CRM data, managing pipeline, and providing reliable forecasts to sales leadership.

Culture & Benefits

• Full-time employee position with competitive pay and robust benefit plans.
• Flexible, casual environment with opportunities for career development and growth.
• Remote work arrangement in the United States.
• Inclusive and diverse workplace focused on employee success and customer outcomes.
• Direct applicants only; agencies and third-party recruiters are not accepted.