Account Manager (SaaS)

Location: Tankersley, South Yorkshire, United Kingdom; hybrid with three days in the office and two days working from home.

Company

hirify.global provides integrated ERP and SaaS solutions, services, and support for wholesalers, distributors, merchants, retailers, and other distributive trade businesses.

What you will do

• Manage a portfolio of UK-based customer accounts as the primary point of contact.
• Build long-term relationships, handle queries and escalations, and monitor customer satisfaction, usage, and engagement.
• Own CRM records, lifecycle data, interactions, opportunities, contract details, and account-health reporting.
• Identify upsell, cross-sell, renewal, retention, and expansion opportunities; support campaigns, pricing discussions, quotes, proposals, and contracts.
• Coordinate with sales, customer success, finance, support, operations, Marketing, and field-based Account Managers or Sales Directors.
• Manage the lead pipeline and qualification process while supporting onboarding and customer education.

Requirements

• Strong commercial awareness.
• Drive and hunger to develop and progress.
• Experience working in sales within a software solution sales environment.
• Technical understanding from an application and technology perspective.
• Demonstrated success in a similar role.

Nice to have

• Knowledge of KCS applications in the distributor sector.
• Knowledge of the general distributor sector.
• Appreciation of the products and services within the hirify.global offering.

Culture & Benefits

• Permanent full-time employment.
• Hybrid work policy combining office collaboration with working from home.
• Inclusive workplace focused on diversity, equity, and inclusion.
• Support and reasonable adjustments are available during the interview and offer process.
• AI and emerging technologies are used to improve customer outcomes, collaboration, and continuous improvement.